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Policies and Procedures

GENERAL QUESTIONS

  • How do I learn more about the company? Click here!

  • Where are you located? We are located in Washington State (greater Seattle area) and currently serving the following counties:

    • King County​

    • Pierce County

    • Snohomish County

    • Thurston County

    • Kitsap County

    • Spokane County (will be returning in 2024)

  • What are your business hours?

    • Monday - Friday 10:00 am - 4:00 pm

    • Closed all legal holidays, includes Juneteenth and excludes Columbus Day

  • How do I contact NM Entertainment? 

  • What should I expect as a new client? Once you've officially booked your first service, we will notify you with the current details we have listed. We will also attach a form that will allow you to update details, request information, etc.​

  • How do I inquire about a position at NM Entertainment? Click here

BOOKING

  • What is "Singing for Seniors"? Created by NM Entertainment, Singing for Seniors is a program providing musical entertainment and other musical services to senior living communities at competitively structured prices. Our service providers are talented, chic, and vibrant professionals who are highly reputable within their field of expertise, and are specialize in working with the elderly population.

  • What is a Cabaret? Definition: "Entertainment held in a nightclub or restaurant while the audience eats or drinks at tables". The majority of our cabarets are performed in senior living communities while residents enjoy drinks and/or a light snack. For the purposes of booking, we considered our cabarets to include ONE MUSICAL PERFORMER, a portable speaker, and a microphone.

  • What is the difference between a Cabaret and The Memphis Belles? Cabarets are performed by ONE MUSICAL PERFORMER, a portable speaker, and a microphone. The Memphis Belles are performed by THREE MUSICAL PERFORMERS, a sound system, a backdrop, and a PRODUCER.

  • Do you require a deposit when booking? Bookings are required for Non Subscribers if it falls on a holiday, or during our peak season.

  • What happens after I make an online booking request? You will receive an email confirming or denying the booking request within one business day. If your booking request is denied, not to worry- we will reach out with alternate options!

  • What is the booking and confirmation process?

    • FIRST confirmation email sent with initial booking/s

    • SECOND confirmation comes one week prior to your scheduled booking (includes a digital flyer with details and performer photo)

    • THIRD confirmation comes one day before your scheduled service.

    • FINAL invoice is emailed per our booking system on day of service

  • What is the Cancellation Policy for Non Subscribers? â€‹We ask for a 48 hour notice for cancellations, unless deemed and emergency. If client must cancel within 48 hours, NM Entertainment still has obligations it's our performers and ask to reschedule this performance within 30 days. Failure to reschedule may result in a deposit for future bookings. This policy will not apply if the reschedule is due to NM Entertainment.

  • How do I reschedule/cancel my booking? Email our Booking Admin at booking@nmentertainment.com or call our main line at 425.224.5539

  • When will I know who my cabaret performer will be? Your performer will be announced in you digital flyer one week prior to performance date. To avoid massive disruption and last minute changes, we do not announce performers earlier than one week prior to performance. You may requests this information up to one month in advance, but that performer may change.

  • How do I access my current bookings? Email our Booking Administrator and we will send the current bookings we have on file

  • Can I request a specific performer? We will always do our best to accommodate your requests! We love knowing you are enjoying the performers we are sending your way. Please know we cannot guarantee these requests since we rotate our performers through our subscriber base, and these performers will most likely have multiple bookings in certain areas. ​

  • Can you customize my digital flyer? Unfortunately no. We created these digital flyers as a creative way to communicate information to our clients, and hopefully to be a helpful tool for our clients announce their event. However, to keep prices affordable, our digital flyers are created in advance. Sorry for the inconvenience!

  • When will my performer/service provider arrive?

    • CABARETS: For new clients, the performer may arrive as close as 15 minutes to the scheduled time. For established clients, performer may arrive as close as 10 mins prior to performance. We keep these arrival times tight so we may book as many performances as possible in a day. In doing so, this allows us to offer the best possible price point for our clients. 

    • CONCERTS: The producer for these concerts will arrive 60 mins prior to scheduled performance. If no overhead music is playing, our Producer will put on background music, complimenting the upcoming performance. Performers are called 30 mins to showtime.

    • MUSICAL FITNESS: For new clients, the instructors will arrive as close as 15 minutes to the scheduled time. 

BILLING

  • What invoicing platform do you use? We do all of our invoicing through Quickbooks.

  • What is your payment process for Singing for Seniors clients?

    • For Singing for Seniors clients, an invoice will be created once your Booking Request is approved by the Booking Office. Payments are due within 15 days from date of service, with an extended 15 day grace period, equaling 30 DAYS IN TOTAL. The grace period allows flexibility for clients mailing checks. A $50 late fee will be added to invoices exceeding 30 days from day of service. Invoices past 45 days may result in deposit for future bookings and may cause disruption of services. Please note: The date stated on a check does NOT confirm that the payment was received on that day. A check payment is not considered paid until it has physically retrieved from our mailbox that is checked daily.

  • What is your payment process for all other clients?

    • An invoice will be created once your Booking Request is approved by the Booking Office. Payments are due within 10 days from date of service, with an extended 5 day grace period, equaling 15 DAYS IN TOTAL. A $50 late fee will be added to invoices exceeding 15 days from day of service. Please note: The date stated on a check does NOT confirm that the payment was received on that day. A check payment is not considered paid until it has physically retrieved from our mailbox that is checked daily.

  • What are my options if I need more than 30 days to pay my invoice? Click here to request this option

  • What are your payment options?

    • Check​

    • Credit Card

    • ACH transfer (businesses only)​

  • Who do I write the check out to? Make check payable to Naomi Morgan Entertainment, LLC

  • Can I keep a credit card on file? Absolutely! This card will be kept in Quickbooks' database.

  • Do you accept cash? Cash is not accepted unless arraigned in advance

  • Can I request my invoice/s in advance? Absolutely! We can give advanced invoices upon request. Invoices will be updated if there are any changes on day of service.

  • Can I request my invoices to be combined into one invoice per month? Click here to learn about this option

  • How does your pricing structured work for Entertainment? 

    • WEEKDAY- Monday-Friday before 5pm (least expensive)

    • WEEKNIGHT- Monday-Thursday after 5pm (mid expensive)

    • WEEKEND- Friday after 5pm, Saturday & Sunday (most expensive)​

  • Do you charge more for holidays? There is an additional $25 Holiday Upgrade for Entertainment services, per performer, for the following holidays: New Year's Day, Valentine's Day, Easter Sunday, Mother's Day, Father's Day, Juneteenth, Independence Day, Halloween, Veteran's Day, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve. This fee does not apply for Music Therapy or Musical Fitness services, however, services may not be available on these days.

SUBSCRIPTIONS

  • Who qualifies to be a Singing for Seniors subscriber? This program offers discounted prices to retirement communities, adult family homes, nursing/rehabilitation centers, senior centers.

  • What are the benefits of becoming a subscriber?​

    • LOWEST PRICES

    • Discounts on other services

    • Priority booking

    • ​Rotation of all performers​​

    • Special offers throughout the duration of your subscription!

  • How do I become a subscriber? Click here to explore our subscription options

  • How do I access my subscription details? You may contact the Booking Office: booking@nmentertainment.com or 425.224.5539. Subscriber login coming soon!

  • What is the Cancellation Policy as a Subscriber? 

    • ENTERTAINMENT- Our low prices apply to guaranteed bookings for the duration of your subscription. If a client needs to change its original date, we ask that the date be rescheduled within the duration of the subscription timeline. Failure to reschedule will result in non subscription prices for future bookings. This policy will not apply if the reschedule is due to NM Entertainment.

    • MUSICAL FITNESS- Our low prices apply to guaranteed bookings for the duration of your subscription. If a client needs to change its original date, we ask that the date be rescheduled within the duration of the subscription timeline. Failure to reschedule will result in non subscription prices for future bookings. This policy will not apply if the reschedule is due to NM Entertainment.

    • MUSIC THERAPY- Please refer to your contract for details

  • How do I cancel my entire subscription? We plan our entire schedule around our subscribers, as well as offering our best pricing from the very first booking. If you wish to end your subscription before the time that was initially agreed upon, all services rendered must be paid in full, a $250 fee will apply, and a deposit will be required for future bookings. For Music Therapy Services, please refer to your contract.

HEALTH AND SAFETY

  • What are your current policies around COVID-19? Due to the nature of our business, it is important for NM Entertainment to prioritize the safety of our team members, as well as our audience of vulnerable adults. For performers, the stakes are high as we hire professionals who may be actively in a staged show. Therefore, the precautions of spreading to an entire cast and crew must be prioritized for these professionals. Click here for the latest update.

  • What if my community has confirmed Covid Cases? NM Entertainment MUST notify the Performer/Service Provider of a COVID outbreak in their scheduled community before they arrive. If not, we are subject to pay them for service, even if service is not provided. Therefore, NM Entertainment MUST require clients to disclose confirmed COVID case outbreaks within 24 hours of service. Advanced notification will allow us time to confirm the situation with the Performer/Service Provider and replace them if needed, as we are still obligated to pay our Performers/Service Providers for attendance. If a client fails to communicate a COVID outbreak in their community before their arrival:

    • The Performer/Service Provider may decline to perform services

    • We will still need to charge 50% of service

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