top of page
Frequently Asked Questions

GENERAL QUESTIONS

  • What are your business hours? 

    • Monday - Friday 10:00 am - 5:00 pm

    • Closed all legal holidays, includes Juneteenth and excludes Columbus Day

  • How do I contact NM Entertainment? 

  • What happens if I am a new client? Once you've officially booked your first service, we will notify you with the current details we have listed. We will also attach a form that will allow you to update details, request information, etc.

  • What is your pricing structured for Entertainment? 

    • WEEKDAY- Monday-Friday before 5pm (least expensive)

    • WEEKNIGHT- Monday-Thursday after 5pm (mid expensive)

    • WEEKEND- Friday after 5pm, Saturday & Sunday (most expensive)

  • Do you charge more for holidays? There is an additional $25 Holiday Upgrade for Entertainment services, per performer, for the following holidays: New Year's Day, Valentine's Day, Easter Sunday, Mother's Day, Father's Day, Juneteenth, Independence Day, Halloween, Veteran's Day, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve. This fee does not apply for Music Therapy or Musical Fitness services, however, services may not be available on these days.​

  • How do I inquire about a position at NM Entertainment? Click here!

BOOKING

  • What happens after I make an online booking request? You will receive an email confirming or denying the booking request within one business day. If your booking request is denied, not to worry- we will reach out with alternate options!

  • What is the booking and confirmation process?

    • FIRST confirmation email sent with initial booking/s

    • SECOND confirmation comes one week prior to your scheduled booking (includes a digital flyer with details and performer photo)

    • FINAL invoice is emailed per our booking system on day of service

  • What is the Cancellation Policy for Non Subscribers? ​We ask for a 48 hour notice for cancellations, unless deemed and emergency. If client must cancel within 48 hours, NM Entertainment still has obligations it's our performers and ask to reschedule this performance within 30 days. Failure to reschedule may result in a deposit for future bookings. This policy will not apply if the reschedule is due to NM Entertainment.

  • How do I reschedule/cancel my booking? Email our Booking Admin at booking@nmentertainment.com or call our main line at 425.224.5539

  • When will I know who my cabaret performer will be? Your performer will be announced in you digital flyer one week prior to performance date. To avoid massive disruption and last minute changes, we do not announce performers earlier than one week prior to performance. You may requests this information up to one month in advance, but that performer may change.

  • How do I access my current bookings? Email our Booking Administrator and we will send the current bookings we have on file

  • Can I request a specific performer? We will always do our best to accommodate your requests! We love knowing you are enjoying the performers we are sending your way. Please know we cannot guarantee these requests since we rotate our performers through our subscriber base, and these performers will most likely have multiple bookings in certain areas. ​

  • Can you customize my digital flyer? Unfortunately no. We created these digital flyers as a creative way to communicate information to our clients, and hopefully to be a helpful tool for our clients announce their event. However, to keep prices affordable, our digital flyers are created in advance. Sorry for the inconvenience!

SUBSCRIPTIONS

  • Who qualifies to be a Singing for Seniors subscriber? This program offers discounted prices to retirement communities, adult family homes, nursing/rehabilitation centers, senior centers.

  • What are the benefits of becoming a subscriber?​

    • LOWEST PRICES

    • Discounts on other services

    • Priority booking

    • ​Rotation of all performers​​

    • Special offers throughout the duration of your subscription!

  • How do I become a subscriber? Click here to explore our subscription options

  • How do I access my subscription details? Subscriber login coming soon!

  • What is the Cancellation Policy as a Subscriber? 

    • ENTERTAINMENT- Our low prices apply to guaranteed bookings for the duration of your subscription. If a client needs to change its original date, we ask that the date be rescheduled within the duration of the subscription timeline. Failure to reschedule will result in non subscription prices for future bookings. This policy will not apply if the reschedule is due to NM Entertainment.

    • MUSICAL FITNESS- Our low prices apply to guaranteed bookings for the duration of your subscription. If a client needs to change its original date, we ask that the date be rescheduled within the duration of the subscription timeline. Failure to reschedule will result in non subscription prices for future bookings. This policy will not apply if the reschedule is due to NM Entertainment.

    • MUSIC THERAPY- Please refer to your contract for details

PAYMENT TERMS

  • What invoicing platform do you use? We do all of our invoicing through Quickbooks.

  • What is your payment process?

    • Invoice is emailed on day of service, or per your contract. 

    • Payments are due 10 days from date of service.

    • An extended 10 day grace period is added for flexibility with clients mailing checks.

    • A $25 late fee will be added to invoices exceeding 14 days, or per your contract.

    • Invoices past 30 days may result in deposit for future bookings and may cause disruption of services.

  • What are your payment options?

    • Check​

    • Credit Card

    • ACH transfer (businesses only)​

  • Who do I write the check out to? Make check payable to Naomi Morgan Entertainment, LLC

  • Can I keep a credit card on file? Absolutely! This card will be kept in Quickbooks' database.

  • Do you accept cash? Cash is not accepted unless arraigned in advance

  • Can I request my invoice/s in advance? Absolutely! We can give advanced invoices upon request. Invoices will be updated if there are any changes on day of service.

HEALTH AND SAFETY

  • What are your current policies around COVID-19? Due to the nature of our business, it is important for NM Entertainment to prioritize the safety of our team members, as well as our audience of vulnerable adults. Click here for the latest update

Bookings
Subcriptons
Payment Terms
Health & Safety
General Info

Follow us on social media:

  • Facebook
  • Instagram
  • YouTube
bottom of page